SHIPPING POLICY

Impulsodigitale Shop is committed to providing transparent and reliable shipping services. Please review our shipping policy carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or US federal holidays.

  • During high-volume periods (sales, holidays), processing times may be slightly extended.

If we experience a significant delay, we will notify you via email.

2. Shipping Destinations

We currently ship to:

  • United States

  • Selected international destinations

If your country is not available at checkout, please contact us at [email protected].

3. Estimated Shipping Time

Estimated delivery times vary based on destination:

  • United States: 5–10 business days

  • International: 7–20 business days

Shipping times are estimates and not guaranteed, as delays may occur due to customs, carrier issues, weather conditions, or unforeseen circumstances.

4. Shipping Rates

Shipping costs are calculated and displayed at checkout based on:

  • Destination

  • Order weight

  • Selected shipping method

We may offer free shipping promotions from time to time.

5. Tracking Information

Once your order has shipped:

  • You will receive a shipping confirmation email with a tracking number.

  • Tracking information may take 24–48 hours to update.

6. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import taxes, or duties.

  • These charges are the responsibility of the customer.

  • Impulsodigitale Shop is not responsible for delays caused by customs clearance.

7. Incorrect Address & Failed Delivery

Please ensure your shipping address is accurate.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees.

  • We are not responsible for lost packages due to customer-provided address errors.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days of delivery at [email protected] with your order number and photos (if applicable).